FAQs

Upon confirmation of payment your order will be processed for shipment within two business days. A tracking code will be issued to the email you ordered with. Average shipping times within the United States are 3-5 business days. For international shipments, expect a 10-20 business day delivery time.

For orders placed with a United States shipping address, standard shipping is complimentary. For orders placed with an international shipping adress, a custom rate will be calculated at checkout.

After we process your order for shipment, an email update will be sent to you that includes your own dedicated tracking link.

If your package was confirmed delivered by the carrier via a tracking number, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance. 

When packages are stalled, misdirected, lost, or stolen during the delivery process, the matter will be resolved by either (a) location and delivery of the original package, or (b) refund of the purchase amount. In all cases, your cooperation, as outline below, is required to pursue a resolution.

When tracking shows the package as not delivered, and the package is stalled, misdirected, or lost, we will launch an inquiry with the carrier in an attempt to locate your package. Generally this takes up to 30 days. After 30 days, if your package has not been delivered or located, we will resolve the matter by issuing a refund.

When tracking shows the package as delivered but the package is missing, you must file a police report, file a stolen mail report with the postal service, and forward written copies of these reports to us. We will begin working toward a resolution upon receipt of these reports. You may be required to provide additional documentation.

For any changes such as an address change, cancellation, or additional modification to your existing order, please email us at hello@paraisocreations.com with your order number in the subject line.

Absolutely! If you need a different size after trying on your new piece just let us know by emailing us at hello@paraisocreations.com

**Please note: We do charge a $7 exchange fee to return and re-stock your product. For domestic orders we will then ship your new item free of charge. International exhanges may be subject to a higher fee for shipping.

If you haven't received a confirmation email within five minutes of ordering, we suggest to first check your additional email folders (spam/promotions). If you still don't see the email, there may have been a spelling issue. No worries though! Just email us at hello@paraisocreations.com and we'll solve this! :)

For full details, please view our Refund Policy Page

Our products are made from recycled stainless steel. For our gold stainless steel products, we use gold IP plating, allowing for a durable coat.

Necklaces: All of our pendant necklaces come on a 54cm rope chain, cable chain or box chain. Chain style will very on product. 

Cuffs: All of our bracelet cuffs have the ability to be adjusted to your desired wrist size.

On each product page for our rings, you will see a "Size Guide" button. If you click this it will provide instructions and dimensions to help you select the right size.

paraíso, translating to "paradise" in English, is a creative fashion studio startup that is dedicated towards improving mental health. To learn more about us, please visit Our Mission page.

As part of our mission, we donate 1% of our proceeds to non-profit psychedelic research organizations. Including but not limited to the Beckley Foundation, MAPS, and chacruna.

Yes we do! Come hangout and connect with us on Instagram or Facebook @paraisocreations :) You can always send us a message there as well.